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Veterinary Care Experiences during Covid-19 : Survey of Pet Owners

05/11/2020

Between September 28 and October 9, 2020, a survey of 3,258 pet owners was commissioned by the global animal health association, HealthforAnimals, and global healthcare communications consultancy Pegasus, an Ashfield company, part of UDG Healthcare PLC. The survey was conducted by Censuswide, a global survey provider. Participants from four countries took part, including Brazil (1,015), the US (1,010) France (625), and the UK (608). The pet owners were divided evenly (50:50) between dog and cat owners. The results showed that:

  • Covid-19 pandemic led to delayed or missed care for pets in many countries
  • Veterinarians are adopting robust Covid-19 safety precautions in their clinic and significantly increasing the availability of telemedicine for their clients.
  • Pet owners are reacting positively to these changes, as three out of four pet owners who have had a digital or remote consultation with their veterinarian said they were satisfied or extremely satisfied with the service.

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